EXPERIENCE CAMPS, INC.

Camp Operations Manager

Experience Camps is a national nonprofit that transforms the lives of grieving children through no-cost summer camps, year-round programs, and a culture-shifting movement to normalize childhood grief. Our vision is a world where every grieving child has the support they need to thrive.

THE OPPORTUNITY

The Camp Operations Manager is responsible for developing, implementing, and administering the systems, technology, data and processes required to support the entire camp team while assisting with the year-round planning, execution, and centralized program development for each camp location. This role requires a unique blend of strategic thinking, a deep understanding of data and systems, cross department relationships, and attention to detail that drives the efficiencies of all residential programs while maintaining a positive experience for major camp stakeholder groups.

RESPONSIBILITIES

The following is not intended to be an exhaustive list.  Other responsibilities and duties may be assigned:

SYSTEMS AND INTEGRATION MANAGEMENT

• Serve as the primary owner of camp systems, technology and camp-related data needed to operate and grow residential camps and retreats as they are being piloted and scaled.
• Ensure camp systems are active, used and maintained in ways that align how the camp team operates as a whole.
• Drive the systems and integration recommendations required through a thorough understanding of camp team needs, infrastructure and outputs.
• Manage the camp enrollment process for directors, staff, and volunteers including the onboarding and offboarding of staff in the various systems used.
• Ensure contract tracking, system access, and data workflows are consistent and visible.
• Develop, implement, and continuously improve operational systems and processes that increase efficiency, ensure consistency, and support the successful execution of all camp operations.

DATA MANAGEMENT

• Own and manage participant and caregiver data for camp programs within the camp systems ensuring data is accurate, complete, and usable for scaling camp while removing bottlenecks.
• Analyze data and provide routine reports to the program and/or HQ team on areas that can include need, risk, and areas of focus. 
• Help define and uphold standards, training, and protocols for how program data is handled and accessed including holding responsibility for sensitive participant data. 
• Contribute to the organizational goal of having visibility into who attended week-long camp, family camp, weekend programs and/or any combination or program offerings.
• Advise on how to move or connect data into a future participant database / LMS / other systems that may come from the systems audit.

CAMP OPERATIONS & CROSS-FUNCTIONAL SUPPORT

• Create, administer and maintain session and event openings and closings including monitoring databases, tracking platforms, application workflows, and forms and training completion. 
• Serve as the key point person for CampMinder, Gazebo, EOT and other CRM systems as needed. Respond to staff questions, create training materials, and contact support when needed. Establish a relationship with the account managers to stay apprised of new updates and pain points within the growth of the system.
• Understand and contribute to all camp manager responsibilities across residential camp and retreat functions. Assist with overseeing the camp experience from end to end, and help support seasonal camp staff including fully integrating on site.
• Proactively collect feedback, identify key areas for operational improvement and make strategic recommendations for improving efficiencies and best practices, understand the intricacies of camp and the relationship between different stakeholders and act with a sense of urgency when logistical issues arise.
• Collaborate as needed with HQ partners when systems or other tools are being evaluated or revisited, especially where camp and other programs share similar needs.

EXPECTATIONS & COMPENSATION

• 40-50 hours/week (standard schedule is generally Monday through Friday, 9-5/10-6 ET, depending on location) with flexible hours to account for calls and meetings in the evenings
• Primarily remote position with travel for in-person requirements. Full on-site availability during the weeks of camp, plus some travel during the year for events and meetings (4-6).
• Willingness to be a team player and transition seamlessly between all areas of program and operations.
• Annual base salary range: $70,000 - $75,000, commensurate with experience
• In addition to the annual base salary, Experience Camps offers a benefits package for full-time employees including employer-subsidized health, wellness, and technology benefits; a healthcare concierge service; flexible work scheduling; telecommuting; paid holidays; and PTO, bereavement, and parental leave offerings.

QUALIFICATIONS

• Bachelor’s degree and/or 3-6 years of relevant work experience that aligns with the skills and traits necessary.
• Strong organizational and project management skills.
• Tech-savvy, proficient in Google Suite, CRM, email marketing tools, automated integrations
• Excellent verbal & written communication skills; good interpersonal, training, and presentation skills.
• A commitment to diversity and contributing to an inclusive working and learning environment.
• Passion for the mission of Experience Camps.  

MORE ABOUT THE RIGHT FIT

• Self-motivated, ambitious, goal-oriented. A problem-solver at heart.
• Extremely well-organized multi-tasker with great attention to detail who is able to self-manage in a remote work environment without stressing out.
• Committed to making a positive impact through an innovative system and process approach.
• Ability to follow through with minimal direction, while Inclusive and adaptable.
• Willingness to multi-task and assist in all program areas.
• An orientation towards learning and development; knowing when to ask questions and willing to learn from mistakes.

ABOUT OUR TEAM
We don’t take ourselves too seriously, but we take the work very seriously. We laugh a lot. We live by the values. We love what we do. We take our vacation days and believe in self-care. We are a unique blend of strengths and personalities and we seek to understand each other. We get downright giddy at the mention of camp.

OUR CORE VALUES: C.A.M.P.

• Come As You Are (unless you’re a jerk): Bring your unique voice and your authentic self to the table. Have an open mind and respect the value in other perspectives.
• Always FTK: Stay true to the mission and focus on the outcomes. Above all else, we are here “For The Kids”.
• Make it Count: Whatever you do, do it well. Inspire others through your actions. Lead with passion. Love what you do.
• Pass the Squeeze: Offer support when it’s needed. Accept support when it’s offered. Be a team player.

Experience Camps is an equal opportunity employer. Our campers come from all walks of life and so do we. We recognize that career paths are not always linear nor traditional. and that many people are less likely to apply unless they meet all requirements. We are looking to hire people from a wide variety of backgrounds because it makes us stronger. If you share our values, and you bring passion and a learning mindset, you belong here and we encourage you to apply. You can learn more about our Diversity, Equity, and Inclusion commitments here.